Returns & Exchanges
At Electric Visual, we want you to be completely satisfied with your fashion-forward purchase. If your new gear isn't the perfect fit, we offer a 30-day return policy for all items in original, unworn condition with tags attached.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to start the process and select the items you wish to send back.
Print Your Label
After submitting your request, a prepaid shipping label will be generated for you to print and attach to your return package.
Pack and Ship
Securely pack your items in their original packaging and drop the parcel off at any authorized carrier location within 7 days of receiving your label.
Receive Your Refund
Once our warehouse team inspects your returned items, we will issue a refund to your original payment method or provide store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing